department of informatics

Publications

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2012
Portmann, Edy, et al. Fuzzy Online Reputation Analysis Framework." Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classification. Eds. Andreas Meier, and Laurent Donzé. 2. IGI Global, 2012. 139-167. Abstract
Kaufmann, Michael, and Cédric Graf. Fuzzy Target Groups in Analytic Customer Relationship Management." Fuzzy Methods for Customer Relationship Management and Marketing: Applications and Classifications. Eds. Andreas Meier, and Laurent Donzé. Business Science Reference, 2012. 168-192.